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FAQ & Conditions

 

Q: What's the material of your products?

A: We have 925 sterling silver charms and bracelets, and you can see the relevant category on our web. And we have other material items like rings, Earrings etc.

 

Q: Was my order actually shipped out when I received my payment confirmation email?

A: If you received the payment confirmation email that means your order has been prepared and waiting for the pickup. If your shipment is delayed unexpected for some reason, you will receive a notification via email. And we will solve the problem for you accordingly.

 

Q: How long will I receive my orders?

A: Orders will be shipped within 1-2 business days upon receiving. A tracking number will be available in your email after the order dispatched. The orders are supposed to reach your door in the next 8-13 days. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

Notes: Shipping estimates are from day of shipping not from day of ordering Customers are responsible for lost due to wrong shipping information.

 

Q: How can I track the status of my parcel?

A: Generally, you will get your order info email from us when your parcel tracking No. is available. And you could click the link in it to check your order schedule.

 

Q: Do you ship worldwide?

A: Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fee that might be impose by your country.

 

Q: Is there any customs fees?

A: Generally speaking, you will not be charged any customs fees by selecting our flat mail. However, by choosing express shipping, you maybe charged customs fees due to strict customs inspection. Please note: We will only pay for the customs fees generated by flat mail. If you are charged by selecting express shipping, we will NOT be responsible for that.

 

Q: How can I Exchange or Return my ordered items?

A: We accept all lifetime warranty and 365 days exchange &return service. If the item has a quality issue, we burden for the charges generated by exchange & return.

If you are unhappy with the item for personal reason, i.e. choose the wrong color or size, you will have to burden the charges generated.

You should contact our customer service representatives for returning address before sending the items back. Please return them with the original package which you received and maintain them renew again.

 

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard. All payment information submitted online is encrypted and secure.

 

Q: Will my credit card details are kept on the website?

A: No! The Credit Card as the third party company who processes the transaction, it can ensure no other ones can access to any of your card information with the latest technologies available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

 

Q: How secure is your website?

A: Our site is 100% safe and secure. We also do not share your information with any second parties. You can shop our site and feel with complete certainty, that your information will not be shared or sold.